Posted inAll sectors / Customer / Marketing Social Media Customer Satisfaction Score (CSAT) Definition of this KPI: Customer satisfaction with your brand's social media interactions.This KPI can be calculated as: Percentage of satisfied customers (collect feedback through surveys)The KPI will be measured as: percentage (%)How to interpret the KPI: higher is betterThe strategic objective to measure with this KPI: Positive public perception How useful was this post? Click on a star to rate it! Submit Rating Average rating 0 / 5. Vote count: 0 No votes so far! Be the first to rate this post. We are sorry that this post was not useful for you! Let us improve this post! Tell us how we can improve this post? Submit Feedback Related posts Social Media customer service response time Keep your KPIs Smart! Monthly Recurring Revenue (MRR)
