Posted inAll sectors / Customer / MarketingSocial Media Customer Satisfaction Score (CSAT)Definition of this KPI: Customer satisfaction with your brand's social media interactions.This KPI can be calculated as: Percentage of satisfied customers (collect feedback through surveys)The KPI will be measured as: percentage (%)How to interpret the KPI: higher is betterThe strategic objective to measure with this KPI: Positive public perception Rate this postRelated postsSocial Media customer service response timeKeep your KPIs Smart!Monthly Recurring Revenue (MRR)
