Posted inAll private sectors / Customer / Production

Cost of quality correction

Definition of this KPI:
Cost of quality correction—rework, rejects, warrantees, returns and allowances, inspection labor, and equipment, complaint processing costs.


  • This KPI can be calculated as: Sum of costs of quality correction
  • The KPI will be measured as: financial_value_(e.g._€,_$)
  • How to interpret the KPI: lower_is_better
  • The strategic objective to measure with this KPI: Efficient operations
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