Posted inCustomer / Healthcare / Operations

Patient Satisfaction Score

Definition of this KPI:
Measures the level of patient satisfaction with the care they received, typically collected through surveys after discharge.


  • This KPI can be calculated as: (Total satisfaction score from surveys / Number of responses) × 100
  • The KPI will be measured as: percentage (%)
  • How to interpret the KPI: higher is better
  • The strategic objective to measure with this KPI: Improve patient experience and service quality.
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