Posted inHealthcare / Internal / Operations

Emergency Room (ER) Wait Time

Definition of this KPI:
The average time patients spend waiting to be seen by a healthcare provider in the ER.


  • This KPI can be calculated as: Total wait time for all patients / Total number of ER patients
  • The KPI will be measured as: time (e.g. years, minutes)
  • How to interpret the KPI: lower is better
  • The strategic objective to measure with this KPI: Minimize wait times to improve patient satisfaction and emergency care outcomes.
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