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Community Engagement Index

Definition of this KPI:
This index measures the percentage of the community population actively engaged by the organization. Engagement can include participation in events, feedback sessions, or other community-focused initiatives.


  • This KPI can be calculated as: Community Engagement Index = (Number of Engaged Community Members / Total Community Population) x 100
  • The KPI will be measured as: percentage (%)
  • How to interpret the KPI: higher is better
  • The strategic objective to measure with this KPI: Develop and maintain long-term relationships with the community
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