Posted inAll sectors / Customer / Marketing

Social media interactions

Definition of this KPI:
The basic engagement metrics indicate the level of interaction (Likes, Comments, and Shares) with your content. A high number of likes, thoughtful comments, and shares demonstrate that your audience finds your content valuable, worth discussing and sharing.


  • This KPI can be calculated as: Count the number of likes, comments, and shares on a specific post or across all posts.
  • The KPI will be measured as: number (amount of units, rating, etc)
  • How to interpret the KPI: higher is better
  • The strategic objective to measure with this KPI: Positive public perception
  • How useful was this post?

    Click on a star to rate it!

    Average rating 0 / 5. Vote count: 0

    No votes so far! Be the first to rate this post.

    We are sorry that this post was not useful for you!

    Let us improve this post!

    Tell us how we can improve this post?

    Leave a Reply

    Your email address will not be published. Required fields are marked *


    The reCAPTCHA verification period has expired. Please reload the page.