Posted inCustomer / Manufacturing / Production / Sales

Defect goods on delivery

Definition of this KPI:
Percentage of delivered or installed goods that are defective on arrival, including the problems that occur within the first 90 days of operation.


  • This KPI can be calculated as: (Number of defects / total delivered or installed) * 100%
  • The KPI will be measured as: percentage (%)
  • How to interpret the KPI: lower is better
  • The strategic objective to measure with this KPI: More reliable products, Lower aftersales costs, Higher customer satisfaction
    • Rate this post

    Related posts

    1. The Power of Visualization in KPI Management
    2. 10 KPIs to Achieve Your Personal Health Goals
    3. Keep your KPIs Smart!

    Leave a Reply

    Your email address will not be published. Required fields are marked *