Posted inCustomer / Manufacturing / Production / Sales

Defect goods on delivery

Definition of this KPI:
Percentage of delivered or installed goods that are defective on arrival, including the problems that occur within the first 90 days of operation.

  • This KPI can be calculated as: (Number of defects / total delivered or installed) * 100%
  • The KPI will be measured as: percentage (%)
  • How to interpret the KPI: lower is better
  • The strategic objective to measure with this KPI: More reliable products, Lower aftersales costs, Higher customer satisfaction
  • How useful was this post?

    Click on a star to rate it!

    Average rating 0 / 5. Vote count: 0

    No votes so far! Be the first to rate this post.

    We are sorry that this post was not useful for you!

    Let us improve this post!

    Tell us how we can improve this post?

    Leave a Reply

    Your email address will not be published. Required fields are marked *

    The reCAPTCHA verification period has expired. Please reload the page.