The importance of corporate social responsibility (CSR) and sustainability has … Measuring Corporate Social ResponsibilityRead more
retention
Posted inAll sectors / Human Resource Management / Internal / Marketing
Employee satisfaction
Definition of this KPI: The extent to which employees are … Employee satisfactionRead more
Posted inAll sectors / Human Resource Management / Internal
Employee retention
Definition of this KPI: Employee Retention is a critical aspect … Employee retentionRead more
Posted inCustomer / Marketing / Telecommunications
Churn Rate
Definition of this KPI: The percentage of customers or subscribers … Churn RateRead more
Posted inAll private sectors / Customer / Sales
Customers lost
Definition of this KPI: Number of customers, or the percentage … Customers lostRead more
Posted inAll private sectors / Customer / Marketing
Customer loyalty index
Definition of this KPI: Percentage of customer retention within customer … Customer loyalty indexRead more