Definition of this KPI:
Average number of direct contacts (from company to customer) made with customers. A possible dimension is the organizational level, e.g. contact per department or customer, or client categories, e.g. top 10 clients.
Definition of this KPI:
Average number of direct contacts (from company to customer) made with customers. A possible dimension is the organizational level, e.g. contact per department or customer, or client categories, e.g. top 10 clients.