Posted inAviation / Distribution and freight / Internal / Logistics and distribution / Railways / Shipping / Transport

Delivery Accuracy

Definition of this KPI:
Delivery Accuracy measures the percentage of deliveries completed without errors or discrepancies.

A higher percentage indicates a more accurate and reliable delivery process.

  • This KPI can be calculated as: (Number of Accurate Deliveries / Total Deliveries) x 100
  • The KPI will be measured as: percentage (%)
  • How to interpret the KPI: higher is better
  • The strategic objective to measure with this KPI: Improve customer satisfaction, reduce returns, and strengthen the company's reputation by enhancing accuracy in order processing and inventory management.
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