Definition of this KPI: Average number of direct contacts (from … Direct communications per customerRead more
Customer
Sales taken up by top customers
Definition of this KPI: Sales of goods and services taken … Sales taken up by top customersRead more
Churn Rate
Definition of this KPI: The percentage of customers or subscribers … Churn RateRead more
Customer acquisition costs
Definition of this KPI: The cost of acquiring a new … Customer acquisition costsRead more
Customers lost
Definition of this KPI: Number of customers, or the percentage … Customers lostRead more
Defect goods on delivery
Definition of this KPI: Percentage of delivered or installed goods … Defect goods on deliveryRead more
Customer loyalty index
Definition of this KPI: Percentage of customer retention within customer … Customer loyalty indexRead more
Customer acquisition rate
Definition of this KPI: Customer acquisition (rate business unit attracts … Customer acquisition rateRead more
Cost of quality correction
Definition of this KPI: Cost of quality correction—rework, rejects, warrantees, … Cost of quality correctionRead more