Definition of this KPI: The extent to which employees are … Employee satisfactionRead more
Marketing
Posted inAll private sectors / Customer / Marketing
Number of customer referrals
Definition of this KPI: Number of potential (customers) that have … Number of customer referralsRead more
Posted inAll private sectors / Customer / Marketing
Net promoter score
Definition of this KPI: Net Promoter Score (NPS) is a … Net promoter scoreRead more
Posted inAll private sectors / Customer / Marketing
Customer lifetime value
Definition of this KPI: The total predicted revenue a business … Customer lifetime valueRead more
Posted inAll sectors / Customer / Marketing
Clicks to Website
Definition of this KPI: The number of clicks that lead … Clicks to WebsiteRead more
Posted inAll sectors / Customer / Marketing
Social Media Customer Satisfaction Score (CSAT)
Definition of this KPI: Customer satisfaction with your brand’s social … Social Media Customer Satisfaction Score (CSAT)Read more
Posted inAll sectors / Customer / Marketing
Social Media customer service response time
Definition of this KPI: Timely responses to customer queries or … Social Media customer service response timeRead more
Posted inAll sectors / Customer / Marketing
Conversion Rate
Definition of this KPI: The percentage of users who completed … Conversion RateRead more
Posted inAll sectors / Customer / Marketing
Content Reach
Definition of this KPI: The number of unique users who … Content ReachRead more
Posted inAll sectors / Customer / Marketing
Demographic Data Distribution
Definition of this KPI: Distribution of the demographics of your … Demographic Data DistributionRead more
Posted inAll sectors / Customer / Marketing
Follower Growth Rate
Definition of this KPI: The rate at which your social … Follower Growth RateRead more
Posted inAll sectors / Customer / Marketing
Social Media Impressions
Definition of this KPI: Impressions quantify the number of times … Social Media ImpressionsRead more
Posted inAll sectors / Customer / Marketing
Click-Through Rate (CTR)
Definition of this KPI: The percentage of people who clicked … Click-Through Rate (CTR)Read more
Posted inAll sectors / Customer / Marketing
Social media interactions
Definition of this KPI: The basic engagement metrics indicate the … Social media interactionsRead more
Posted inCustomer / Marketing / Telecommunications
Churn Rate
Definition of this KPI: The percentage of customers or subscribers … Churn RateRead more
Posted inAll private sectors / Customer / Marketing
Customer acquisition costs
Definition of this KPI: The cost of acquiring a new … Customer acquisition costsRead more
Posted inAll private sectors / Customer / Marketing
Customer loyalty index
Definition of this KPI: Percentage of customer retention within customer … Customer loyalty indexRead more